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UITP-EPF Passenger Charter

  • Europe
  • Customer service excellence
  • Passenger

A charter for a customer-focused operator

This charter is a voluntary commitment by public transport operators and public transport authorities, and is designed to increase the quality of service by better meeting the need of all customers. Operators and authorities will endeavour to meet the passenger expectations laid out in this charter, and following the recommendations of the European Passenger Federation made in the drafting phase of this charter.


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