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Diversity and Inclusion in Public Transport (in English)

20 > 28 Jul. 2022
Online, 9.00 CEST time (UTC+2)
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Organiser Logo


UITP is organising an online training on Diversity and Inclusion in Public Transport as part of the TUMI project.

Public transport is the backbone of cities and impacts the daily lives of all its users. For many social groups, it is their sole access to education, employment, leisure or healthcare and active participation in society depends on the safe usage of public transport. Therefore, passengers show very diverse demographic and social backgrounds: In most cities more than half of passengers are women. Low-income groups often solely rely on public transport. People with reduced mobility need a highly accessible transport system. There is an increasing variety of ethnical backgrounds among passengers, particularly in large urban centres. For public transport companies this means that it is not only about finding the right skills, but also reflecting the diversity of social groups and demographics in their customer segments.

Furthermore, gender balance and the employment of women in public transport play an essential role in diversity management: this is where inclusive policies can make the greatest difference, given the high share of women among customers against a relatively low share of women being employed by the industry.

Course objectives

  • Understanding diversity and inclusion in the context of Public Transport operations and the implementation of new E-Bus projects
  • Showing what benefits an inclusive environment can bring to the organization not only as an employer but also to its day-to-day customers
  • Building organizational strategies in favour of diversity and inclusion by making the most of the new Electric Bus operations and how to best communicate
  • Discuss and learn how to develop an attractive product for mobility that meets today’s lifestyles, needs and expectations
  • Broaden your knowledge and perspective on Diversity Management and Gender Balance by learning and sharing experience with professional leaders
  • Learn from international best practice: showcases from local operators and authorities

A top-level methodology

  • Get inspired by our trainers, understand the main aspects of diversity management from theory and successful best practice
  • Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
  • Challenge your practical knowledge in this professional field
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views
  • Benefit from a unique exchange of knowledge and experience between professionals


UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Who is it for?

  • Staff from Human Resources department
  • Staff with managerial positions or team supervisors in Operations, Strategy, Planning or other departments
  • Diversity Managers starting their position or experienced diversity managers but eager to learn from international best practice
  • Decision Makers in Transport Operators, staff from Strategic Management

Inspiring Trainers

Our skilful trainers are composed of international experts and professionals with extensive experience and knowledge in the strategic, operational, and technological areas of public transport.


Join this online course
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