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Mobility as a Service (MaaS)

Online, 10:00 CET time (UTC+1)
8 > 23 Feb. 2022
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The urban mobility landscape is evolving fast, and the number of mobility services is growing rapidly, yet for the user it can be challenging being confronted by all these options when choosing the best way to travel. This is where the Mobility as a Service (MaaS) concept steps in. MaaS is about taking away the hassle of finding the most suitable mobility option. It is about is the integration of different transport services (such as public transport, ridesharing, car-sharing, bike-sharing, scooter-sharing, taxi, car rental, ride-hailing and so on) in one single digital mobility offer, with active mobility and an efficient public transport system as its basis.


Part of the challenge is that setting up such an innovative integrated mobil­ity platform means moving outside the exclusive con­trol of traditional company boundaries. MaaS requires a business ecosystem where multiple organisations act in collaboration, mixing the traditional boundaries of busi­ness sectors and companies, and involving users in the co-creation.


The objective of this training programme is firstly to better understand the current urban mobility trends and the complexity of integrating them from a user perspective. The course then aims at accompanying participants through the process of implementing a successful MaaS solution: complying with objectives set by the city, understanding the needs of travellers, successfully involving mobility providers to eventually design a sustainable MaaS business model.

Learning objectives

  • Get a clear understanding of today’s urban mobility trends and new mobility services
  • Understand the MaaS concept, ecosystem, and business model
  • Understand the functional level of MaaS and what types of integration can exist
  • Analyse and discuss its effects and implications from financial, regulatory, and technological perspectives
  • Learn from best practice and experience in cities worldwide
  • Discuss possible societal and environmental effects as well as policy, regulation, and governance.

Why choose an online course?

  • Interact with public transport professionals from across the world
  • Be time efficient, with 7 sessions over a 3 week timespan
  • Flexibility to join the sessions from any location in the world, at work or at home

A top-level methodology

  • Get inspired by our trainers, understand the main aspects of Mobility as a Service, and learn from successful best practice
  • Participate in interactive plenary sessions with an introduction by course leaders, presentations by trainers and open discussions with participants
  • Challenge your practical knowledge on the effectiveness and quality of bus planning and scheduling
  • Address topics and issues from an international perspective, enriched by different cultural approaches and points of views
  • Participate in practical exercises ‘in the field’ allowing you to apply the principles and methods learnt during the training course
  • Benefit from a unique exchange of knowledge and experience between professionals.


UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Who is it for?

  • Professionals involved in or affected by the development of MaaS in their city and/or in their companies
  • Project managers and professionals from public transport operators, authorities and other mobility providers responsible for business development
  • Staff of municipal, regional or national authorities in charge of regulating and enabling such new services
  • Staff from the industry worldwide involved in the market uptake in this area: ITS companies, app-developers, etc.
  • Professionals interested in obtaining a wider and international perspective on MaaS and eager to learn more from best practice worldwide.

Inspiring trainers and guest speakers

Our skillful trainers are international experts and professionals with extensive experience and knowledge in the development and application of MaaS.

Join this online course
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