Quality and Service Excellence

UITP and Hamburg Hochbahn are organising a training on Quality and Service Excellence in Public Transport on 17-19 September 2024 in Hamburg.

This training programme will allow participants to expand their knowledge and understanding of the importance of service excellence and quality management. Referring to successful examples from around the world, the course will cover various key propositions for maintaining an effective quality management system and will demonstrate the use of various advanced innovative technologies to improve service quality. The course will also be designed to meet the specific needs and situations, and aims to teach a multitude of aspects and combines theoretical learning, best practices and workshops.

➜ Registration fees

➜ Profile of trainers

➜ Full training programme

➜ Other practical information

• Expand your knowledge and perspective on service quality and excellence by learning and sharing experiences with professional leaders
• Understand the importance of service quality management in public transportation
• Outline the key practices necessary to maintain a service quality management system through a quality policy, procedures, audits and reports
• Understand how new technologies and digitalisation contribute to service excellence
• Improve service quality by applying employee satisfaction and advanced innovative tools

• Transport professionals who want to get more out of the data at their disposal, whatever their field of specialisation, from operations management to public transport planning, marketing and strategic decision making.
• IT and business analytics professionals who wish to expand their experience directly related to data collection, processing, and analysis.
• Professionals interested in gaining a broader, international perspective on data collection and use in public transport.
• Experienced professionals, but also newcomers to the sector from local transport authorities, public transport operators or the supply industry.

A good level of English is a compulsory requirement to attend the training

• Participate in interactive sessions which includes an introduction by course leaders and open discussions with participants
• Apply your concepts during the workshop
• Exchange your current practices and experience with your peers
• Each theme will be approached as followed:
  • Basic principles and conceptual approach
  • State of the art development and innovations
  • Good practices examples
• Interactive exchange between participants and experts

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Our competent team of trainers is made up of professionals, UITP professors and international experts in the fields of data collection, measurement and business improvement in the public transport and urban mobility sector.