Ticketing and Fare Management

UITP Academy, in partnership with Hamburg Hochbahn, is launching an in-person training programme on Ticketing and Fare Management between 28-30 November 2023. The course will be 3 days including 7 sessions, and international case studies

Ticketing is the key for public transport operators or authority to collect fare from the passengers. Nowadays, the increasing use of technology supports the need of various fare types, payment method transforming from classic paper tickets to contactless cards and smart phones, while opening up endless opportunities for data collection and analysis. The challenge starts with trying to understand about closed-loop vs open-loop, card-centric vs system-centric, prepaid vs post-paid, account-based ticketing, open payment, SIM-centric mobile ticketing, Secure Element, HCE, interoperability, multiservice, beacons, NFC, QR code…and so on.

With the aim to improve operational efficiency and adapt to new challenges on fare management and ticketing, the course aims at:

• Understand, analyse and discuss available ticketing systems and fare management trends
• Giving a worldwide overview of practices and solutions in ticketing
• Lay the basis of tariff structures, pricing and fare policy, essential to the design of a ticketing solution
• Detailing the different technologies and solutions on the market
• Discuss the opportunities created by account based and mobile ticketing and learn from practice on their implementation
• Discover how to successfully set-up and launch open-loop payment in your city.

• Getting inspired by trainers, understanding the main aspects of ticketing and fare management systems
• Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
• Challenge your practical knowledge on ticketing and fare management
• Address the topic from an international perspective, enriched by different cultural approaches and points of views
• Participate to practical exercises and case studies
• Benefit from a unique exchange of knowledge and experience between professionals
• Exchange experiences and discuss key topics during workshops in smaller groups

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

• Staff from public transport operators or authorities responsible for the ticketing systems
• Staff from the industry worldwide involved in the market uptake in this area: ITS companies, app-developers, software compilers.
• Professionals from operations, engineering, finance departments.
• Professionals interested in obtaining a wider and international perspective on ticketing and fare management and eager to learn more from best practice worldwide

All UITP trainers are top level transport and mobility professionals with extensive experience in public transport and operations from different regions of the world. In addition, UITP invites guest speakers to illustrate specific solutions, practices and case studies.