Ticketing and Fare Management

UITP Academy, in partnership with LTA Academy, is launching an online course on Ticketing and Fare Management starting on 12 July and ending on 19 July 2023.  The course will feature 9 interactive online sessions and international case studies.

Ticketing is the key for public transport operators or authority to collect fare from the passengers. Nowadays, the increasing use of technology supports the need of various fare types, payment method transforming from classic paper tickets to contactless cards and smart phones, while opening up endless opportunities for data collection and analysis. The challenge starts with trying to understand about closed-loop vs open-loop, card-centric vs system-centric, prepaid vs post-paid, account-based ticketing, open payment, SIM-centric mobile ticketing, Secure Element, HCE, interoperability, multiservice, beacons, NFC, QR code… and so on.

With the aim to improve operational efficiency and adapt to new challenges in fare management and ticketing, the course aims at:

• Understand, analyse and discuss available ticketing systems and fare management trends
• Giving a worldwide overview of practices and solutions in ticketing
• Lay the basis of tariff structures, pricing, and fare policy, essential to the design of a ticketing solution
• Detailing the different technologies and solutions on the market
• Discuss the opportunities created by account-based and mobile ticketing and learn from practice on their implementation

• Getting inspired by trainers, understanding the main aspects of ticketing and fare management systems
• Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
• Challenge your practical knowledge on ticketing and fare management
• Address the topic from an international perspective, enriched by different cultural approaches and points of views
• Participate to practical exercises and case studies
• Benefit from a unique exchange of knowledge and experience between professionals
• Exchange experiences and discuss key topics during workshops in smaller groups

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Target audience:

• Staff from public transport operators or authorities responsible for the ticketing systems
• Staff from the industry worldwide involved in the market uptake in this area: ITS companies, app-developers, software compilers
• Professionals from operations, engineering, finance departments
• Professionals interested in obtaining a wider and international perspective on ticketing and fare management and eager to learn more from best practice worldwide

A good level of English is a compulsory requirement to attend the training.

All UITP trainers are top level transport and mobility professionals with extensive experience in public transport and operations from different regions of the world. In addition, UITP invites guest speakers to illustrate specific solutions, practices and case studies.

For enquiries, please contact [email protected]