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Travel Information and Wayfinding Design

14 > 29 Jun. 2022
Online, 10:00 CEST time (UTC+2)
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The aim of this training course is to provide attendees with a full overview of what is at stake in the building and maintaining of travel information and wayfinding systems focused on user needs and expectations. The course will introduce and illustrate a practical toolbox of methods needed to design and deliver efficient and effective travel information provision throughout public transport user journeys, organized in five main categories – space-related information, time-related information, navigation / orientation, user behaviour and service disruption mitigation.

In the context of the current COVID-19 pandemic, the course will focus on how to improve existing public travel information / wayfinding systems to ensure relevance in a COVID / post-COVID environment and will be combined with a workshop offering hands-on experience to participants.

Learning objectives

  • Build an appropriate information design strategy to fit with the specific nature and actual constraints of your network
  • Build an intuitive and updateable system that provides maps, information and advice in both digital and physical forms
  • Design a passenger information system that keeps pace with ever-changing urban, social and cultural environments
  • Build a Real World-relevant journey information system that is truly user-centred


  • Make better decisions about your information design strategy
  • Better blend static and dynamic real time information into your user’s journeys
  • Build a robust information design system to fit with the specific needs of your network
  • Better manage service disruptions
  • Compare, Contrast and Benchmark your systems and processes against travel information and wayfinding systems worldwide

Why choose an online course?

  • Interact with public transport professionals from around the world
  • Be time efficient, with 7 sessions over a 3-week timespan
  • Flexibility to join the sessions from any location in the world, at work or at home

A Top-Level Methodology

  • Get inspired by our trainers – understand the main aspects of Travel Information / Wayfinding design and learn from successful best practice
  • Participate in interactive sessions – with course trainers and with course participants
  • Challenge your practical knowledge on the effectiveness and quality of Public Transport Information Service Provision
  • Address topics and issues from an international perspective, enriched by different cultural approaches and points of view
  • Participate in practical exercises ‘in the field’, allowing you to apply the principles and methods learnt during the course
  • Benefit from a unique exchange of knowledge and experience between professionals

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Who is it for?

  • In-house Information Designers, Marketers, Communicators, Project Managers, Engineers and other professionals eager to strengthen their knowledge about Passenger Information Design
  • Professionals with positions in Passenger Information and Customer Service departments & teams
  • Staff from Authorities and Operators eager to develop better Passenger Information provision in their Public Transport Networks
  • Staff from the industry worldwide involved in the market uptake of Passenger Information Technology and Design
  • Professionals interested in obtaining a wider, international perspective on Passenger Information Design and eager to learn more from best practice worldwide

NB: This course is suitable for those who are fluent or who have a high level in English

Inspiring Trainers

Our trainers are international experts and professionals with extensive experience and knowledge in the development and application of Travel Information and Wayfinding Design.

Join this online course
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