Travel Information and Wayfinding Design

The aim of this training course is to provide attendees with a full overview of what is at stake in the building and maintaining of travel information and wayfinding systems focused on user needs and expectations. The course will introduce and illustrate a practical toolbox of methods needed to design and deliver efficient and effective travel information provision throughout public transport user journeys, organized in five main categories – space-related information, time-related information, navigation / orientation, user behaviour and service disruption mitigation.

In the context of the current COVID-19 pandemic, the course will focus on how to improve existing public travel information / wayfinding systems to ensure relevance in a COVID / post-COVID environment and will be combined with a workshop offering hands-on experience to participants.

• Build an appropriate information design strategy to fit with the specific nature and actual constraints of your network
• Build an intuitive and updateable system that provides maps, information and advice in both digital and physical forms
• Design a passenger information system that keeps pace with ever-changing urban, social and cultural environments
• Build a Real World-relevant journey information system that is truly user-centred

• Make better decisions about your information design strategy
• Better blend static and dynamic real time information into your user’s journeys
• Build a robust information design system to fit with the specific needs of your network
• Better manage service disruptions
• Compare, Contrast and Benchmark your systems and processes against travel information and wayfinding systems worldwide

• Get inspired by our trainers – understand the main aspects of Travel Information / Wayfinding design and learn from successful best practice
• Participate in interactive sessions – with course trainers and with course participants
• Challenge your practical knowledge on the effectiveness and quality of Public Transport Information Service Provision
• Address topics and issues from an international perspective, enriched by different cultural approaches and points of view
• Participate in practical exercises ‘in the field’, allowing you to apply the principles and methods learnt during the course
• Benefit from a unique exchange of knowledge and experience between professionals

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

• In-house Information Designers, Marketers, Communicators, Project Managers, Engineers and other professionals eager to strengthen their knowledge about Passenger Information Design
• Professionals with positions in Passenger Information and Customer Service departments & teams
• Staff from Authorities and Operators eager to develop better Passenger Information provision in their Public Transport Networks
• Staff from the industry worldwide involved in the market uptake of Passenger Information Technology and Design
• Professionals interested in obtaining a wider, international perspective on Passenger Information Design and eager to learn more from best practice worldwide

NB: This course is suitable for those who are fluent or who have a high level in English

Our trainers are international experts and professionals with extensive experience and knowledge in the development and application of Travel Information and Wayfinding Design.